Our solution for Sales

Sales people are in direct contact with customers and need a 360° view of the customer including CX insights. A sales person can adjust his/her strategy when he/she knows all the customer pain points and how the company managed to resolve them. How do you empower your sales team with the right information?

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Key challenges

1

Customer Acquisition

Prospecting new customers is a recurrent challenge for sales people even though they have the support of marketing.

2

Value Proposition

Deep understanding of the client’s needs and pain points in order to get to the underlying motivations for purchasing.

3

Deal Closing

Proven sales methodology, market and competition knowledge are daily challenges to overcome.

Our solution

Empower the sales team with Experience Data

RightCom XP™ is the perfect companion of sales. The platform helps sales to understanding the audience needs, emotions and preferences based on the data collected through surveys.
The sales team can then create a customer-centric strategy, provide prospects or customers with the personalized experience and ultimately solve their challenges, stay competitive and boost sales.

  • 360° View

    Combining the CRM data with CX data, the sales team has a holistic view of the customer.

  • Lead Generation

    The data gathered through feedback surveys help the sales team detecting new business opportunities.

  • Increased conversion rate

    By knowing the underlying motivations for purchasing, the sales team increase chances to sell.

  • Revenue Growth

    The more the customers feel understood the more they buy and that turn into revenue growth.

What are the risks for sales?

Customer churn

Customer churn

Risk of customer churn by neglecting feedback or verbatim.

Fierce competition

Fierce competition

Companies that do not apply a customer-centric strategy during sales cycle lose market share.

Loss of turnover

Loss of turnover

A bad customer experience affects the overall turnover of the company

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