RightCom for Product Experience

Thinking through all the touch points that interact with the product will ensure that you develop an exceptional product experience. Define all aspects of the interaction with a product including the sales and purchase process, the delivery process, the invoice or bill, the packaging, after sales support or customer service, the returns policy, the warranty, the website and so forth. Are you doing it right?

Request a demo →

Key challenges

1

Design

Create visual appeal and pleasing taste, smell, touch and sound to grab the audience’s attention.

2

Information

Managing product attributes and delivering approved content for every channel.

3

Processes

There are internal processes that the customer rarely sees but which have a huge impact on their overall product experience

Feel and experience the product

Understand consumer's needs in our rapidly changing world is key for successful product experience. We help you unlock the critical moments.

The RightCom XP™ platform helps you evolve your product strategy based on customer feedback.

We integrate customer experience access points and create action plans to address shortcomings in a timely way while assuring customers of your best intentions.

 Feel and experience the product
  • Product/market fit

    By asking a selection of customers for feedback on a prototype, you can fine-tune the production version in line with market requirements.

  • Increased market share

    Take advantage of the newness of your product to capture people’s attention. This can win you first-time buyers who become loyal customers.

  • Employee motivation

    Dynamic companies that always create amazing product experiences are more likely to retain employees who see value in their job.

  • Business growth

    A great product experience drives more value for consumers and incremental growth for the business.

What are the risks for your business?

Reputation

Reputation

Customers who have had a bad product experience will share and that affects your reputation.

Lack of consistency

Lack of consistency

It is through consistent interaction that consumers have a better product experience.

Loss in market share

Loss in market share

Brands that do not invest in product experience can not keep or grow their market share.

RightData

Data Analytics Software

Read more
RightData

RightSurvey

Enterprise Survey Software

Read more
RightSurvey