RightCom for Customer Experience

Most companies know the importance of customer experience for a sustainable growth of the business. They understand that customers value more and more the experience with the brand regardless of the channel more than the product they are buying.

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Key challenges

1

Customer journeys

Customer interactions with the business occur via multiple channels that fail to deliver the same experience.

2

Corporate Culture

Designing the customer experience may face with low commitment of front-line workers and business leaders.

3

Legacy system

Most companies are often reluctant to change their legacy system to fit a customer-centric strategy.

Turn every single interaction into a great memory

Create memorable interactions regardless of the channel of contact. Let RightCom support you with every single issue raised by the customer.

Our system RightCom XP™ enables companies with advanced analytics. They gain rapid insights to build customer engagement and loyalty, make employees satisfied, increase revenue to up to 10 percent and reduce operational costs by more than 15 percent.

But it takes a lot of commitment from all the teams to achieve the goal. The leadership team has to play a key role in change management and inspire the whole organisation to become customer-centric.

Turn every single interaction into a great memory
  • Overall Performance

    Eliminating frustration, reducing pain points and increasing customer engagement lead to improved company performance.

  • Financial ROI

    Improving customer experience leads to revenue increase by 5 to 10 percent and cost reduction by 15 to 25 percent within two to three years.

  • Customer Loyalty

    Positive customer experiences impact the willingness of a customer to be a loyal advocate to your business.

  • Brand Value

    Customers value more your brand when they become emotionally attached and they remember how they feel when they use a product or service.

What are the risks for the business?

Brand Reputation

Brand Reputation

Customers who have bad experiences share more than those who have positive experiences.

Employee turnover

Employee turnover

Decrease in customer appreciation and satisfaction of the business directly affects overall employee engagement.

Decline in sales

Decline in sales

Failing to engage with customers leaves you with little insights on how best you can improve your service.

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