CX Professional

The role of the Customer Experience Professional is to recognize important journey moments and provide value to the customers. Without the right data at the right time, the task becomes difficult. How do you capture customer sentiment and critical business insights from unstructured feedback?

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Key challenges

1

Executive sponsorship

Without a strong commitment of the leadership CX professional can not develop a customer-centric culture across departments.

2

Tools & System

CX professionals are not always equipped with the right tools to manage multi-channel interactions and improve customer experience.

3

Training & Skills

Design, implement and measure a customer experience strategy requires a rigorous methodology of the professionals.

Our solution

RightCom XP™ and RightCom CX Certification

RightCom XP™ platform enables CX professionals to easily gather customers’ feedback, opinion and emotions from all touch points on a centralized dashboard.
Visualize and analyse the data to identify the gap and design corporate policies and practices that will improve the overall customer satisfaction.

  • Unique experience

    CX professionals are able to build customer journeys that make the customers feel unique.

  • Increased loyalty

    Customers who are satisfied by their end to end journey remain loyal and tend to buy more.

  • Financial ROI

    The companies that dominate their industry are the ones delivering the best customer experience.

  • Outstanding TCE

    The company delivers a Total Customer Experience and easily connects with business values.

What are the risks for a CX Professional?

Customer churn

Customer churn

Loss of customers is a real risk. More than 50% of customers will switch provider after a poor service.

Bad reputation

Bad reputation

Customers pay more attention to word-of-mouth and internet reviews while evaluating your service.

Revenue loss

Revenue loss

Lack of customer-centric culture sharing across teams will lead to inefficiency and revenue loss.

RightData

Data Analytics Software

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Smart Queue Management Software

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RightSurvey

Enterprise Survey Software

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