RightCom for Citizen Experience

Governments' actions are henceforth closely monitored by citizens who have access to a wide public information. The also have several ways to exert pressure and ask for government officials to be accountable for their actions. As a last resort, citizens express their dissatisfaction through the polls. How do you build a citizen experience that create satisfaction among the population?

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Key challenges

1

Misinformation

Citizens and governments are often not at the same level of information and understanding.

2

Communication

Inability of government officials to really keep in touch with citizens once elected.

3

Unpopular policies

Most citizen feel like the benefits of policies do not reflect their priorities and needs.

Enable all citizens to engage seamlessly with public services

Increase citizens’ trust in public sector and reduce frustrations with government services by implementing a citizen-centric approach.

RightCom XP™ platform provides the right tools for government institutions to build a citizen-centered model. The system allows public services to capture million of opinions, feelings, emotions and experiences from citizens then use the insights to write policies that solve real life problems.

 Enable all citizens to engage seamlessly with public services
  • Voice of the citizens

    Citizens’ voices are a crucial barometer to assess performance and to know what is working and what reforms to implement.

  • Citizen-centered public services

    Governments can leverage on insights gathered to prioritize citizens’ interests while conceiving public services.

  • Lower operational costs

    A good citizen experience can increase trust in government and lower operational costs, making the most of every tax money.

  • Delight your citizen

    Citizens tend to express their satisfaction when they are heard and see their opinions reflect into government policies.

What are the risks for government agencies?

Inefficiency

Inefficiency

Governments that do not include the citizen experience into policy making fail to build a happy society.

Waste of tax money

Waste of tax money

Investing in public services or policies that are not used by the population is a waste.

Social unrest

Social unrest

Social unrest arise from citizens’ dissatisfaction from government performance.

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