“A dynamic, forward-looking, state-of-the-art team who likes to take up the challenges with a commitment on 100% customer satisfaction. In short, a gold nugget.”
Fifonsi HouehougbeArea Business Manager West-Africa, bioMérieux
Through a wide array of professional services and technical assistance, our strategic intent is to create value for our clients and to bring competitive advantage to their activities.
We build programs that help you shift people experiences from standard to excellent. Our technology enables you to transform the way any stakeholder lives your company's values.
Through qualitative and quantitative research, we manage to understand behavior, motivations and expectations. We weave them into your culture to create a unique value proposition.
Our Professional Services team conducts market studies for new product launch and rollout, customer profiling and segmentation, competitive analysis or brand awareness.
We use our human-centric methodology to tackle the challenge of understanding the real motivations or influencers of consumers' behaviors. Unlock the moments that matter give you a competitive edge.
RightCom Professional Services team has designed executive courses that cover customer/citizen/patient/employee experience management, brand experience management and product experience management.
Our training methodology has been applied within several industries. We include use cases scenarios, role-based exercises, simulations adapted to your market.
Our team has extensive skills in customer experience management and offer strategic, operational, and tactical expertise through workshops, contracting, and consulting.
We work closely with your staff to ensure that the customer journey helps you reach your business goals. We can help you develop success metrics, analyze trends or build custom programs to suit business objectives.
We help you implement and setup RightCom XP™ for your unique requirements, providing a platform from which you can dramatically improve and grow your business while driving costs out of your operations.
Our professionals have extensive expertise implementing RightCom XP™ in many industries, including telecom, retail, banking and healthcare. Depending on your project size we have an implementation approach that’s right for you.