“I can easily run a HOT NPS survey, spot the detractors and solve their problems. The software has made possible to improve our customer satisfaction by 50%.”
Bintou KoneOrange Mali
Our unified technology allows you to connect all the tools seamlessly. You can manage the customer journey by navigating from one application to the other without interruption.
Rely on the power of our cloud technology. The platform adapts to your company size. Activate additional features as your business grows without hassle.
SSL secure 256-bit encryption, just like banks. All our physical servers are state-of-the art and located in distinct hosting facilities with load balancing mechanism.
Manage your customer journey across all the channels. Set rules, policies, guidelines, triggers which will apply to all. Allow channel level management and personalization.
Connect RightCom XP with your CRM and other third-party systems to get a 360° view of customer interactions. Integrate data from your system to our platform and vice-versa.
We consider your needs as important as our assets. If you have a specific request, our Professional Services team will support you. We always take a consultative approach.
Engage & Collect
Use our Enterprise Survey software to listen to every stakeholder across all the touch points and gather key insights, feedbacks and pain points.
Visualize the data
Apply sophisticated data processing techniques to visualize the information. We use the latest technologies of Machine Learning, Artificial Intelligence and Big Data to turn data into intelligence.
Decide & Act
Set business rules to automatically generate alerts, open cases and assign case managers, team members, priority rankings and deadlines to effectively close the loop with customers.
Measure the impact
Gauge the result of the actions taken to address the feedback, so you can establish best practices and track effectiveness over time.