Welcome to RightCom Experience Universe

RightCom XP is an enterprise-class software for building, delivering and measuring the experiences you provide to your customers, your employees, your partners or any other stakeholder regardless your industry.

I can easily run a HOT NPS survey, spot the detractors and solve their problems. The software has made possible to improve our customer satisfaction by 50%.
Bintou Kone

Bintou Kone

Orange Mali
Unified Technology

Unified Technology

Our unified technology allows you to connect all the tools seamlessly. You can manage the customer journey by navigating from one application to the other without interruption.

Scalability

Scalability

Rely on the power of our cloud technology. The platform adapts to your company size. Activate additional features as your business grows without hassle.

Security

Security

SSL secure 256-bit encryption, just like banks. All our physical servers are state-of-the art and located in distinct hosting facilities with load balancing mechanism.

Opti-Channels

Opti-Channels

Manage your customer journey across all the channels. Set rules, policies, guidelines, triggers which will apply to all. Allow channel level management and personalization.

Integration

Integration

Connect RightCom XP with your CRM and other third-party systems to get a 360° view of customer interactions. Integrate data from your system to our platform and vice-versa.

Customization

Customization

We consider your needs as important as our assets. If you have a specific request, our Professional Services team will support you. We always take a consultative approach.

Engage & Collect

Use our Enterprise Survey software to listen to every stakeholder across all the touch points and gather key insights, feedbacks and pain points.

Engage & Collect

Visualize the data

Apply sophisticated data processing techniques to visualize the information. We use the latest technologies of Machine Learning, Artificial Intelligence and Big Data to turn data into intelligence.

Visualize the data

Decide & Act

Set business rules to automatically generate alerts, open cases and assign case managers, team members, priority rankings and deadlines to effectively close the loop with customers.

Decide & Act

Measure the impact

Gauge the result of the actions taken to address the feedback, so you can establish best practices and track effectiveness over time.

Measure the impact

Global enterprises worldwide rely on our technology to make smart decisions for their business and create positive customer experiences.